Please
read the store policy carefully prior to returning the
products
-
Item must be returned within 7 days of receipt in the
same new condition with its original packaging.
-
We do
not accept returns and/or exchanges on items that have
been opened or used
unless the product is damaged or defective.
-
Shipping charges are non-refundable unless the return or
damage was the result of our error.
-
Returns or Exchanges must include an RMA number.
We
are unable to accept any packages without an RMA.
-
Email
us or Call us to obtain a Return
Merchandise Number (RMA). We will email you an RMA
number and instructions for the return within 24-48
hours.
-
Securely package up the unused item(s) you wish to
return or exchange in the original packaging to ship
your product. Fill out the approved RMA form that has
been emailed or provided to you and include it with your
return.
-
We
recommend that you obtain a delivery confirmation number
and insure your returned package. We are not responsible
for packages that are lost or damaged in transit to our
warehouse.
-
You
need to send the item back prepaid by you within 7 days
of receiving it.
-
Write
your RMA number on the outside
shipping box.
-
(Shipping
and Handling will not be refunded.)
Please allow at least
one complete billing cycle for your refund or credit to
appear on your credit card statement:
We
require the following information to process your return.
(If this information is not included, we will be unable to
process your return.
-
RMA
number
-
Full
name and address
-
Phone number
-
E-mail address
-
Packing slip
-
Original Order Confirmation Number
-
Your
reason for returning the merchandise
